| BEHAVIOR | CATEGORY |
| An employee won’t perform an assignment. | Conduct |
| An employee can’t perform an assignment. | Performance |
| An employee is constantly late. | Conduct |
| An employee is not meeting a numeric quota of productivity. | Performance |
| An employee was rude to a coworker/customer. | Conduct |
| An employee’s work has frequent mistakes in it. | Performance |
| An employee has a “bad attitude.” | Neither – Managers must identify observable behavior. |