Employee expectations fall into two categories – Performance and Conduct.

Performance :

• Expectations related to the employee’s job classification or job assignment. They include the quantity, quality, accuracy, and timeliness of work products.

Conduct:

• Expectations are work rules that relate to employee behavior. Examples include adhering to work hours, proper use and reporting of time, honesty, proper interactions with clients and coworkers, etc.

There are times when performance and conduct expectations “cross paths”. For example, a receptionist who is frequently tardy (conduct) may also be failing to meet a performance standard to unlock the office and prepare for the public (performance). Section 6: Performance deals more specifically with what performance expectations are, and how the supervisor communicates and uses them in the evaluation process. Section 7: Conduct provides further information on conduct expectations.