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Employee & Labor Relations

A Resource for County of San Mateo Employees, Supervisors, and Managers

10. Employee Assistance Program

The Employee Assistance Program (EAP)
Claremont EAP is a confidential, short-term counseling service available to County employees and their...
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A. How can an employee use the services of the EAP?
Employees may “self-refer” by calling Claremont EAP for assistance with a variety of issues including: Marital,...
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B. What is the supervisor's responsibility in suggesting the EAP to an employee?
A vital part of the supervisor/manager’s responsibility is to correct performance or conduct that...
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C. What about a supervisor/manager referral?
Job Performance Referral: This is recommended when the employee’s work-related conduct or performance...
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D. Must an employee attend EAP if referred?
No. The decision to attend the EAP is entirely the employee’s. The fact that an employee has been...
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E. How is an EAP referral made?
The following information from Claremont EAP describes the procedures used in accessing EAP services. Job...
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Preparing for a Job Performance Referral Checklist
A Job Performance Referral is a referral initiated by a supervisor or a manager when work performance...
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